Know when to flag a deadline, when to reach out directly, and what information helps me take action quickly. Clear communication helps us prioritize the right work without treating every request as an emergency.
These are practical examples, not guaranteed response times. The urgency depends on the actual borrower or transaction deadline, available information, and the consequences of waiting.
Use Arive notes and our established communication channels.
What to do: Document the request and any relevant context in Arive.
Contact me directly during working hours and record the details in Arive.
What to do: Tell me the exact deadline and what action is needed.
Call or text promptly when an active transaction is at immediate risk.
What to do: Contact me directly and involve the appropriate decision-maker or Local Processing as needed. Document the outcome in Arive.
Use the borrower's name or Arive loan reference only through approved company channels. Don't submit file details on this public website.
Tell me the date, time, time zone, and what happens if we miss it. “ASAP” isn't as helpful as an actual deadline.
Include what changed, the current status, relevant facts, and the specific action or decision requested.
Record the issue, communications, decisions, commitments, owner, and next steps in the loan's Arive notes. Update the record as the situation changes.
Owns borrower and agent relationships, pricing and financing advice, material changes, and confirmation of borrower decisions.
I investigate technical and operational issues, organize the facts and options, reprioritize as appropriate, and coordinate with Local Processing.
Handles processing functions after handoff, including execution of disclosures, lender lock requests, relocks, lock extensions, and changes of circumstance. I coordinate with them on issues requiring attention.
Use this structure for urgent requests in Arive. If the issue requires immediate attention, contact me directly first rather than assuming a note will be seen in time.
Standard hours: Monday–Friday, 9:00 AM–5:00 PM Central Time.
Call or text: 563-224-8223
Email: ahamby@nexalending.com
For a genuinely urgent issue outside normal hours, you're welcome to text. If I'm available, I'm happy to help. After-hours monitoring or response is not guaranteed.
For time-sensitive lender execution, coordinate through the appropriate approved company and Local Processing channels. A message to me alone does not replace any required deadline or submission process.